What should you know before choosing a billing service?

Q. How many years has the Company been in business?

A. Stability is a very important factor when considering who is managing your revenue.  Unfortunately, billing companies come and go and it takes commitment, experience, and ongoing education to successfully service clients.  PGSI has been in business since 1980 and has built a solid reputation in the community.


Q. What is the level of experience and expertise of the staff?

A. At PGSI we have very low staff turnover.  The average length of employment at PGSI is over five years. Our staff is kept abreast of important billing issues through regular staff meetings, seminar attendance and industry bulletins.


Q. Does the company have documented policies, procedures and compliance guidelines for staff to follow?

A. At PGSI we provide our staff with written guidelines; as well as ongoing training.  This ensures consistency, accuracy and compliance for the proper handling of your accounts.


Q. Which information management software is used?

A. PGSI utilizes "Amicas" Sentinel Series; a sophisticated high end billing system which is upgraded regularly to provide enhanced reporting capabilities and comply with all mandated changes.


Q. What is the size of the billing company?

A. PGSI is large enough to benefit our clients from economies of scale and highly skilled staff, yet small enough that we are still able to provide personal service.


Q. What is the base fee for your service? Are there any additional fees?

A. Typically PGSI charges a setup fee and then our fee is based on a percentage of collections. When comparing companies be sure to ask, "What is extra?". Many companies charge for postage, filing appeals and special reports which can increase your expenses dramatically. PGSI offers an excellent value for your billing expense.

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